Jackery Explorer 500 AC Not Working Solutions – 2025

Is your Jackery Explorer 500 refusing to power your devices? It’s incredibly frustrating when your portable power station won’t deliver the AC power you rely on, especially when you’re out camping, during a power outage, or need a reliable backup. The good news is, a quick reset often solves the problem, and there are several other troubleshooting steps you can take to get your Jackery 500 AC output working again.

This comprehensive guide will walk you through the most common causes of an AC output failure on your Jackery Explorer 500, offering multiple solutions ranging from simple checks to more advanced troubleshooting. We’ll cover everything from basic resets and overload protection to potential internal issues, ensuring you have the knowledge to diagnose and fix the problem yourself. By the end of this article, you’ll be confident in your ability to get your Jackery Explorer 500 back up and running.

Common Causes of Jackery Explorer 500 AC Not Working

Several factors can prevent the AC output from functioning on your Jackery Explorer 500. Understanding these causes is the first step to finding a solution.

Overload Protection

The Jackery 500 has built-in overload protection to prevent damage to itself and connected devices. Exceeding the 500W continuous output or 1000W surge output will trigger this protection, disabling the AC outlet.

Low Battery

If the battery level is critically low, the Jackery 500 may automatically shut down the AC output to preserve enough power for essential functions and prevent battery damage.

Faulty AC Adapter/Cable

A damaged or incompatible AC adapter or cable can prevent the Jackery 500 from charging properly, leading to insufficient power for AC output.

Internal Fault

Though less common, an internal component failure within the Jackery 500’s inverter or control system can cause the AC output to malfunction.

Incorrect Operation

Accidental activation of protection modes or improper button sequences can sometimes disable the AC output.

How to Fix Jackery Explorer 500 AC Not Working

Here are several methods to fix your Jackery Explorer 500 AC output, starting with the simplest and progressing to more complex solutions.

Method 1: Basic Reset & Power Cycle

This is the first and often most effective solution.

Diagnosing the Issue

Confirm the Jackery 500 is powered on, but the AC outlets are not delivering power. Check the display for error codes (see the FAQ section for common codes).

Fix Steps

1. Power Off: Press and hold the power button for 3 seconds to completely shut down the Jackery 500.
2. Disconnect Everything: Unplug all devices connected to the AC outlets, USB ports, and DC outputs.
3. Wait 30 Seconds: Allow the unit to fully discharge any residual power.
4. Power On: Press the power button again to turn the Jackery 500 back on.
5. Test AC Output: Plug in a known working device to the AC outlet and verify power delivery.

Testing

If the AC output now works, the problem was likely a temporary glitch. If not, proceed to the next method.

Method 2: Check the Battery Level and Recharge

A low battery is a common culprit.

Diagnosing the Issue

Observe the battery level indicator on the Jackery 500’s display. If it’s low (below 20%), recharge the unit.

Fix Steps

1. Connect AC Adapter: Plug the Jackery AC adapter into a known working wall outlet and connect it to the Jackery 500’s charging port.
2. Monitor Charging: Observe the display to confirm the battery is charging.
3. Full Charge: Allow the Jackery 500 to charge to 100%.
4. Test AC Output: Once fully charged, plug in a device to the AC outlet and verify power delivery.

Testing

If the AC output works after charging, the low battery was the issue.

Method 3: Investigate Overload Protection

If you suspect an overload, follow these steps.

Diagnosing the Issue

Consider if you were running high-wattage appliances when the AC output stopped working. The Jackery 500 has a continuous output of 500W and a surge output of 1000W.

Fix Steps

1. Disconnect Devices: Unplug all devices from the AC outlets.
2. Power Cycle: Perform the basic reset (Method 1).
3. Test with Low-Wattage Device: Plug in a low-wattage device (e.g., phone charger, small LED lamp – under 50W).
4. Gradually Increase Load: If the low-wattage device works, gradually plug in higher-wattage devices, monitoring the Jackery 500’s display for overload warnings.

Testing

If the AC output works with low-wattage devices but trips when you add higher-wattage ones, you’ve confirmed an overload issue. Avoid exceeding the 500W continuous and 1000W surge limits.

Method 4: Inspect Cables and Connections

A loose or damaged cable can interrupt power flow.

Diagnosing the Issue

Visually inspect the AC adapter, power cable, and all connections for damage (frayed wires, bent pins, loose connections).

Fix Steps

1. Check AC Adapter: Ensure the AC adapter is securely plugged into both the wall outlet and the Jackery 500.
2. Try a Different Outlet: Test with a different wall outlet to rule out a faulty outlet.
3. Replace Cable (If Possible): If the power cable appears damaged, replace it with a compatible cable.
4. Check AC Outlet: Test the AC outlet with another device to ensure it’s functioning.

Testing

If replacing the cable or using a different outlet resolves the issue, the original cable or outlet was faulty.

Prevention Tips and Maintenance Advice

• Avoid Overloading: Always check the wattage requirements of your devices before plugging them into the Jackery 500.
• Proper Storage: Store the Jackery 500 in a cool, dry place, away from direct sunlight and extreme temperatures.
• Regular Charging: Regularly charge the Jackery 500, even when not in use, to maintain battery health. Avoid letting the battery sit fully discharged for extended periods.
• Keep Vents Clear: Ensure the Jackery 500’s vents are not blocked to allow for proper ventilation.

Pro Tips

• Error Codes: Familiarize yourself with the Jackery 500’s error codes (refer to the user manual) to quickly diagnose issues.
• Firmware Updates: Check the Jackery website for firmware updates, which can improve performance and fix bugs.
• Temperature Considerations: Extreme temperatures can affect battery performance. Avoid using or charging the Jackery 500 in very hot or cold environments.
• Deep Discharge: Avoiding frequent deep discharges (draining the battery to 0%) can prolong battery life.
• Surge Protector: Consider using a surge protector with the Jackery 500 for added protection against voltage spikes.

Professional Help

• When to Seek Help: If you’ve tried all the troubleshooting steps and the AC output still doesn’t work, or if you suspect an internal fault, contact Jackery customer support.
• Finding a Service Provider: Visit the Jackery website to find authorized service centers in your area.
• Cost of Repair: Repair costs can vary depending on the issue. Contact Jackery customer support for an estimate.
• Warranty: Check your Jackery 500’s warranty to see if the repair is covered.

FAQ

Q: What does the “E1” error code mean?

A: The “E1” error code typically indicates an inverter fault. This suggests a problem with the internal circuitry responsible for converting DC power to AC power. Contact Jackery support for assistance.

Q: Why is my Jackery 500 getting hot?

A: Some heat is normal during operation, especially when powering high-wattage devices. However, excessive heat could indicate an overload or internal issue. Disconnect all devices and allow the unit to cool down. If it continues to overheat, contact Jackery support.

Q: Can I use a different AC adapter to charge my Jackery 500?

A: No, only use the AC adapter that came with your Jackery 500. Using a different adapter could damage the unit.

Q: How long will the Jackery 500 power a 100W device?

A: Assuming a 100% efficient conversion, the Jackery 500 with a 500Wh capacity could power a 100W device for approximately 5 hours. Actual runtime will vary based on efficiency and battery age.

Alternative Solutions

If the Jackery 500 is beyond repair, consider alternative portable power stations from brands like Bluetti or EcoFlow. These offer similar features and capacities.

Get Your Jackery Explorer 500 Working Again

You’ve now explored a range of solutions to get your Jackery Explorer 500 AC output back in action. From simple resets and battery checks to investigating overloads and cable connections, you’re equipped with the knowledge to tackle most common issues. Remember to prioritize safety and consult the user manual for specific instructions.

Have you successfully fixed your Jackery Explorer 500? Share your experience in the comments below to help other readers! We’re here to help you stay powered up and enjoy the convenience of portable power.